Welcome to Consumer Rights Week, where we dive into the chaotic abyss of retail disputes! If you’ve got a burning question about your money mishaps, you can WhatsApp us or email us at moneyblog@sky.uk. Today’s dollop of despair comes from Keith, our brave consumer warrior!
I ordered a blazer from Joint Services Clothing at the end of March, hoping to rock it at the 80th anniversary of Jersey’s liberation on May 9. Spoiler alert: it never arrived. I forked out a whopping £179! Apparently, it’s a ‘thing’ for this company to ghost veterans—great customer service, right?
—Keith
Ah, Keith, thanks for sharing your tale of woe. A blazer that’s as elusive as a decent Wi-Fi signal in the countryside—classic! When you hit that “buy now” button, you were promised a rapid-fire 10-day dispatch.
Fast forward two weeks, and you’re dutifully querying Joint Services Clothing. They reassure you, “Your package is being shipped tomorrow!” Huzzah! But lo and behold, when you try to track the parcel, it seems it was never handed to Royal Mail. Plot twist: It likely took a European holiday instead.
Here we are, months later—your blazer remains as imaginary as a unicorn in a tuxedo, and your money? Well, it appears to be enjoying its long vacation in the company’s bank account.
Ah, Joint Services Clothing, the retail establishment rated a spectacular 1.6 stars on Trustpilot. How’s that for brand prestige? Most reviewers echo your sad saga of missed deliveries and radio silence. It’s like their customer support is on a permanent tea break!
After playing a delightful game of email tag with Andrew, the apparent overlord of JSC, he revealed your order took a little detour—a trip to New Jersey, USA. Apparently, he was patiently awaiting its return to send it back to you. This was said to be late July, so if it doesn’t show up soon, I suggest you consider getting it a souvenir from its grand tour.
Andrew’s reply was charmingly dismissive of the glowing 70% negative reviews on Trustpilot. He downplayed it as just a “fact of life,” akin to bad weather or that one neighbor who keeps asking to borrow your lawnmower. If you’re savvy enough to have raised this with your bank, there’s hope! Paid with a credit card? You’re likely in a position to get that £179 back with minimal hassle.
So, how can you avoid the “Retail Roulette” trap in the future? If you’re perusing the internet’s bazaar of goods, take a moment to consult Trustpilot or a similar site before emptying your wallet. Remember, if a retailer has enough bad reviews to start their own soap opera, it might be worth steering clear.
And if you do find yourself in a sticky situation like Keith, don’t hesitate to take it up with your bank! Credit card users enjoy a plush cushion of protection under Section 75, while those with debit cards can start a chargeback. Just keep a timer set—there’s a 120-day limit before your chances of getting that money back vanish into thin air!
This piece isn’t financial advice; think of it as a lively guide to navigating the winding alleys of consumer rights. For more tales of divine intervention in the face of horrible commerce, submit your queries via:
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Or email moneyblog@sky.uk with the subject line “Money Problem”
